Copper Kettle Homebrewing does not operate a minimum order policy.
The web site emplys a 'live' stock level software, so you can purchase in confidence that the goods are actually in stock. The exception to this is when goods are purchased from our retail shop in person and there is a lag time between the goods being sold and the software being updated. This doesn't happen often, but if it does, you will be notified either by e mail or telephone. Any monies paid in this instance can be refunded (along with any relevant postage costs) or the goods can be replaced with an alternative, or the goods can be dispatched as and when the goods become available. In any case, the main order will be dispatched asap to minimise disruption to your brewing regime. On line orders, PLEASE REFRESH THE BASKET BEFORE PURCHASING. If you compile an order over a few days, and the items are sold during the interim, then there may not be the stock available.
Copper Kettle Homebrewing will endeavour to deliver your goods to the specified address within 7 days of the order placement. This time scale excludes weekends and bank holidays. We use a third party parcel courier who guarentee 3 days delivery from collection of goods. The goods are collected on a daily basis at 1400hrs. Orders placed after this will be dispatched the next day, with the exception of orders carrying a Royal Mail tariff. Our courier service will require a signature for the goods to be delivered, so please provide an alternative delivery address if necessary. Typically, goods are dispatched within 48 hours of payment (usually 24 hours), and are delivered a maximum of 2 days later. A contactable telephone number is also required by the couriers for a point of contact by the delivery driver. This telephone number will not be used by anybody other than Copper Kettle Homebrewing and the courier driver. I cant stress enough how a vaild telephone number and a valid e mail address, along with a second delivery option such as "Leave with the neighbours", makes the delivery process easier, but I will say again, no details will be passed on to third parties.
All card payments are secure using Paypal Inc. The cards used for payment must have the card owners expressed permission for use.
By submitting your order, you are entering into a contract to purchase the goods specified. Copper Kettle Homebrewing reserves the right to decline and cancel an order at any time.
Should a refund be necessary, Copper Kettle Homebrewing will endeavour to pay the refund within 7 working days. Refunds can only be made upon receiving the goods back to our depot. All returns should be sent to Copper Kettle Homebrewing, c/o Bosworth's Garden Centre, Finedon Road, Burton Latimer, Northants, NN15 5QA
Cash on collection is accepted and will need to be arranged prior to collection.
Cheques, E Cheques and Money Transfers are accepted, but the goods will not be dispatched until clearance of the funds.
In the unlikely event of goods needing to be be returned to us, please contact us directly to arrange the returns. Goods that are damaged in transit will either be reissued or refunded as appropriate by mutual consent. This does not include goods that are not covered by standard delivery insurances, i.e. glass and liquids. The sooner we are notified of any faults, the sooner we can rectify the problem. Goods being returned for exchange due to incorrect ordering are returned at the customers expense. Postage costs of goods being returned due to faults will be reimbursed to the customer either by Pay Pal or by means of a voucher code for future purchases, usually by mutual consent.
Any recipes displayed on this website may be reproduced by our customers for their own consumption. All other information, software, graphics, pictures and designs are covered by copyright law, and are the property of Copper Kettle Homebrewing and/or Abbey Park Web Design. Pictures are supplied by the suppliers and may be subject to change at any time.
If you have any queries relating to the above, please contact us.